"Hi. My name's Rob, and I'm a painter, decorator and handyman based in Emmbrook (near Wokingham) in Berkshire."

That's the opening line of text on my home page. Not very imaginative I know, but it's a scene-setter, lets people know who and where I am.  If I'm not what they're looking for, they can surf on elsewhere without wasting too much time.  Or so I thought...

One day last week my phone rang. The conversation went something like this:

Customer: "Hello? Is that the Odd Job Man? I'm sorry, I don't know your name, but I've just been looking at your web site, and wondered if you might be able to help me".

Me: "Yes, this is the Odd Job Man. My name's Rob (thinking - I'm sure it says that on the web site, but if not I'll update it when I get home). How can I help?"

Customer: "I don't know if this is the sort of thing you do, but I have some flat pack furniture to assemble and some pictures to put up. Is that the sort of thing you do?"

Me (thinking - I'm sure it says that on the web site, but if not I'll update it when I get home): "Yes, that should be no problem. I could probably fit that sort of thing in on my way home if I finish early one day."

Customer: "Oh great. Whereabouts are you?"

Me (thinking...well, you know by now what I was thinking!): "In Emmbrook."

Customer: "Where's that?"

Me: "In Wokingham. Whereabouts are you?"

Customer: "In Balham, South London. I suppose I'm a bit out of the way for you, then..."

Me (thinking - you openened this conversation by saying you'd been reading my web site!): "I'm sorry, I think it may be..."